M
Mbongeni

1 reviews | Active since Dec 2024

25 Feb 2025, 18:35

Damages from Roadside assistance

23 December 2025I called maiwai because my battery was flat , they sent a guy who used code jumpers to jump start me. when he did it he burnt out my indicators and my car was also damaged.t Maiwai gave me an urgent named Ntsako Chauke who is so unhelpfu and doesnt carel.From 24 December till today (25 February 2025 ) my car is still parked waiting to be inspected and fixed.I have to use taxis everyday yet they are still debiting my account.A guy named Rinus from maiwai said they will come get the car by today ( 25 February 2025 ) but instead Ntsako Chauke calls me to tell me he didnt get that communication. Worst service I ever had .they said they have friday meetings about my car but cant answer how many fridays since December they have been discussion the damages to my car.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply25 Feb 2025, 18:35
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team