ME
MC E

1 reviews | Active since Nov 2016

21 Nov 2016, 08:11

Damaged Vehicle

<p>Our vehicle was ****** on the 22 October 2016 from our unit parking however did not leave the complex as the security gates were closed and armed response was as the entrance. We have reported this to the police station and within hours the police arrived and advised that we should take the vehicle to the pound. We called MiWay to find out why the vehicle should go into the pound as it didn’t leave our complex and MiWay advise it the process. The only problem with the vehicle was the ignition and the door lock that was damaged by the *****’s who tried to ***** the vehicle. Last week Thursday the 17th November 2016 I went to the panel beater Trojan as the vehicle only arrived there on that day after 3weeks and a half weeks. The guys at Trojan advise we should come to see the vehicle as there is a lot of additional problems discovered. The radiator was damaged the front bumper was damaged,condenser, spare wheel and lock nut was ****** out of the car and scratched all over the vehicle, the vehicle was beyond dirty. Why did the assessor not pick this up when they assessed the vehicle. When our vehicle left our complex to go to the pound it didn’t have a damaged front bumper and radiator, missing condenser. This is the reason why I did not want our vehicle to go to the pound, now our vehicle looks like an old and damaged vehicle. It has taken MiWay 3 and a half weeks to get our vehicle assessed and to be taken to the panel beater. If this matter is not resolve ASAP I will be taking this further.</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply21 Nov 2016, 08:49
Official

Thanks for bringing this to our attention, we will look into this and get someone to assist you. Apologies for any hassles you have experienced.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply23 Nov 2016, 08:30
Official

Thanks for your comment and for giving us a chance to have a look at what happened!

Casper has since called to discuss your concerns with you in more detail and he explained what to expect moving forward with your claim. Please feel free to give us a call if you need any further assistance!


Kind regards,
The MiWay Team