Damaged labtopP***

My labtop gave me problems and had to put in a claim in february and had to send my labtop to device doctor for assesment and the damage report stated that my labtop needed to be replaced. A view days went buy and my claim was declined They courriered my labtop back to me and i was unable to switch my labtop on, i than called miway on 4 March and spoken to peter who than told me he will send an email to claims department to assist me on saturday 6 March no one called me back so i called miway again just to speak with nobantu who than adviced me that she recieved an email that she needed to call me with regards to my problem and stated that i need to write her an email with what the problem is and i did as she requested on monday 8 march i phoned miway again just to asked if they recieved my email and the person who answered the phone stated that they will send nobantu an email to contact me again it now 10 march and nobantu have not called me back and i just want to know what else i need to do to get the proper service i need. My labtop was send to device doctor in working conditions and recieved back unable to switch on.