Damage Phone

<p>I have reported water damaged phone last week on Tuesday the 17 of Jan 2017. I currently do not have a proper phone and MIWAY promised to sennd a Company to assess my phone i have not been contact and i reported this to Jean, the person dealing with this claim. I contaceted him several times i am struggling without a proper phone but even today no one contacted me even to explain. I asked him to give me the number for the company that assess so that I may take it there myself, still He has not given me. I took an Insurance for a phone for the cases like this and now its like a Car insurance why does it have to take two weeks before they even assess my phone and after that i will still have to wait and I think i will be able to get this phone by June this year by the look of things. The service is poor i dont like it</p>