Customers instructions not followed/done in its entirety!!!!!

I requested them to change my corsa Bakkie to PI as it was on BI and replaced it with my Atos to BI. Requested the sales recordings of both vehicles. Asked them to check if my tracker is suitable for their requirements. The following has still not being actioned.

Corsa Bakkie is insured twice. Under PI and BI. Sales recording for both cars still not received. Tracker feedback still not received. My debit date is the 20th of this month and if I get debited twice, I'm canceling the insurance and moving to competent Insurers. SIMPLE INSTRUCTIONS THAT CANNOT BE ADHERED TO!!!!!!!!!!