Customers Come first

I sent a letter of cancellation via email to miway insurance on the 06 October 2014, requesting them to cancel MiHome Stuff and MiMovables under my insured items, but they were not cancelled until March 2015 and the debit orders was running every month until March 2015, but all the debit orders was reversed back to my account through my request, hopping that the cancellation process is in-progress and thy will finish it and stop debiting my account. Last month the debit order runs again, and I didn't't get a chance to reverse my money, then I phone them to enquire about this policy. Mr Kgothatso Thlapi (miway representative) resolve my issue in a professional manner with a great attitude and also promised to refund (unreserved debit order) me within 7 days. I am happy about kgothatso's approach, he is a good guy and he knows how to handle the customers. I think people should learn from this guy and work hard for what they are paid for.