GX
Gugu X

1 reviews | Active since Oct 2011

11 Dec 2017, 11:32

Customer Service Ramasela

On the 9th Dec. I got an sms ref P ********** 9 from Miway requiring car track installation confirmation doc if not I will not enjoy car and theft cover. On the 9th and again 10th Dec I emailed the docs to ********** and on the 11th Dec. Ramasela called requesting for the same documents and mentioned that I have sent to ********** she advised that I send it to her work address, I emailed the same documents again on the 11th Dec. Ramasela called to follow up and confirmed receipt. She gave good customer service, I mentioned to her that the broker Mbali ( Savvy Broker) waiver the broker fee for me but I check Miway profile and i am being charged via premium R50. Ramasela promised to query it for me. Thank you Ramasela.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply11 Dec 2017, 12:53
Official

Thanks for bringing this to our attention. We have passed your comment on to Ramasela and she will be in touch to assist you shortly.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply12 Dec 2017, 17:36
Official

We confirm that Matthew has since called to discuss your concerns with you in more detail and we urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team