Customer service is very very poor despite their (questionable) reviews.

Nothing wrong with dealing with growing challenges and demands from the ever increasing costs faced by both insurance companies and customers alike, you just lacking in the most important factor why people choose to do business with you and that is empathetic communication. I have waited 2 months for MiWay to call me back to update my insured items. 2 consultants told me my account was blocked and they would call me back once rectified. Never happened. Glad I cancelled today.