iM
innocent M
1 reviews | Active since Jan 2013
04 May 2021, 14:56
Customer Service Experience sucks
The customer service experience of MiWay Insurance sucks.I have tried several times to phone them to fix the incorrect debit order charge(they had overcharged me for my car insurance) and not bother to come back to me with a feedback.In would not recommend anyone to have a policy with MiWay because the customer experience is terrible,even if you contact them via theire website or whatsapp ad chatbots they dont bother to call.I have wasted my airtime the past days trying to get this fixed and promised that they will fix the amount but still nothing
Helpful (0)
Replies (1)0
Replies (1)
MiWay Insurance's replyOfficial
04 May 2021, 16:32We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards, The MiWay Team
MiWay Insurance's reply04 May 2021, 16:32
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards, The MiWay Team