VS
Vaughan S

1 reviews | Active since Jun 2014

08 May 2017, 13:23

Customer service at its worst

<p>at the end of May i moved houses and have been trying to get hold of Miway for the passed week to change my policy to the new location. i have recieved numerous " missed calles" where my phone rings for literally 1 second and then goes dead. im not sure if they just trying to save money on phone calls and are trying to make the client call them or whats going on, but in all honesty i am tired of holding on the line for a consultant for ages and refuse to waist my money on sitting and waiting for them to answer. </p> <p> </p> <p>i am utterly dissapointed in Miway for this as i have even tried to change the policy in the online portal but it keep trying to quote me on product i have sold years back and have to cancel the amendment. </p>

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply08 May 2017, 14:42
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

VS
Vaughan S's update09 May 2017, 09:15
Reviewer Update

After the phone call last night i am happy again, policy amended and all smiles.

MiWay Insurance
MiWay Insurance's reply09 May 2017, 11:45
Official

That's great! We are happy that your policy has been amended and that we turned your frown upside down.

Best regards,
The MiWay Team