**** customer service and lack of understanding of customer service my both agent and manager who cannot take calls

I called the contact centre and my details were verified and I was told that I am been contacted transferred to a senior agent. What annoys me is that the very sam senior agent is asking me who am I and wants to verify my details, when I asked why did the person who transferred the call didn’t provide you with my details and I am told she didn’t.

Why must I give my details to two different people within a short space of time when n the sam organisation, it seems that communication thin the company is poor and that moment I am calling using my money.

The senior agent Rhufiwa Swkutu failed to give reasons why a call should be verified multiple times, she also says that her manager Lemmy Mochabane can’t take my call because I am not verified and yet I was verified by they their agent, the can call can be listened to.