Customer Service

<p>From: Thabane, Christopher <br /> Sent: Wednesday, May 24, 2017 10:00 AM<br /> To: ********** /> Cc: ********** /> Subject: Customer Service</p> <p> </p> <p>Good day</p> <p> </p> <p>To whom this may concern;</p> <p> </p> <p>I am writing this e-mail about a horrible service experience with one of your Consultants ( Gugu Mathibela), on the 24th of May 2017, time 08:40.</p> <p> </p> <p>I was in process of cancelling an Insurance policy that I have had with the Insurance Company for over 8 years, when the consultants gave me responses like “whatever”, and attitude with the impression that I didn’t know what I was talking about.</p> <p> </p> <p>When I asked them about what was the procedure, I was then referred to other subjects that I had no pertinence to the discussion. I have also requested to speak to a Team Leader or Manager ( Greta Goosen or Douglas Khoza ) about the matter, and I was told that the whole Management team was in a Manco meeting. I am not sure how can a Senior Consultant can be so rude on the phone to a client, and still want them to do business with you.</p> <p> </p> <p>What is equally disturbing is that being a client over 8 years, when I started my policy with My-way the experience with the Customer Service weren’t as unpleasant. I have re**** on the Company to provide a robust insurance experience, but I’ve been left so disgusted with the service received this morning. I surely hope you don’t treated all your clients in this manner, and should look into some way of improvement.</p> <p> </p> <p>Regards<br /> Chris</p>