Customer satisfaction and going the extra mile

I called in to rectify my policy and the lady from the call centre was very patient and attended to my needs. i wanted to hold the line for Thabang Kheswa. Her name is Leticia, she kept checking on me, and took my details down. She then referred me to Khaya Nkosi, because Thabang was still busy on the phone. Khaya also took my details and went the extra mile of going to Thabang's desk to ensure that I do get through to him. When Thabang Kheswa picked up my call he took the time to help me, He listened to everything I had to say, checked information for me and kept getting back to me to inform me what's happening.<br> <br> At the end of the call I had a revised premium, and a full explanation on my inquiries. I am very grateful to Leticia, Khaya Nkosi and Thabang Kheswa for their patience and making sure that I as a customer am satisfied with my policy and the service Miway is offering me. It's very refreshing to get such service. When I made the call I was in a bad mood, but they were still patient with me, put my needs first and made sure that I am happy. at the end of the call. Thank You So Much for your excellent service.