Customer Complaint Ignored by Miway

<p>I was attacked whilst driving through Mayfair in April and subsequently my car was damaged. I opened a case at John Vorster SAPS and logged a claim with my Insurance, Miway. The claim was processed and authorised. Miway then proceeded to select Denttech as the panelbeaters to repair my car. I had to wait 2 weeks to get the car booked in as they were full...once the car was booked in, my problems started... 3 weeks passed and I had to call them all the time just to get progress on the car repairs. Long story, short...by the time I got an email to say my car was ready to be collected, when I got to Denttech, my car was far from being ready. The side mirror they had replaced, was not complete, they did not purchase a mirror with the full casing (my car is a Dodge Calibre) how does that happen...? In replacing the mirror whoever did so, opened the inside door casing and did not put it back correctly (the thing is loose) and the button that closes the mirrors doesn't work. The body work repairs are not all done. Yet someone had the nerve to call me to say I could come collect my car. Six weeks later, all this has NOT been done. I have made countless calls to Miway, sent Complaint emails 3 times. All I get is endless excuses from Nonhlanhla Nhlengethwa and her manager Palesa Ph...1st they can't trace the pictures, their Panel beater Assessor took of my car...then the Workshop manager Shaun was on leave for a week and there was no feedback from Denttech.</p> <p>The last communication was 2016/06/21 to say: Dear client, we are waiting for the damage report-we'll update you again soon! The Miway Team. Ref# ********** </p> <p>What damage report is this...?</p> <p>Miway has had all the reports for that car from 2016/05/09.</p> <p>I had a very traumatic ordeal when strangers attacked me and damaged my car. The treatment I got thus far from Miway has been Atrocious. I'm their client for crying out loud!</p> <p>I really regret taking the decision to switch over to Miway...</p>