Customer bears brunt of staffs incompetence

I called Miway for a quote on new vehicle to be added my existing policy.Themba quoted me R1530 per month all inclusive for all assets I have under cover with Miway and never emailed it as indicated in our conversation. I followed up,only to find out he did the quote on the wrong vehicle.I was put through to another consultant ,spent 50mins redoing the quote.I spent 80% of the call on hold because she couldn't add.I asked for better help and redid the entire quote a 3rd time totalling 1,5 hours on the phone and got quoted R2200on just the new vehicle!I queried huge difference on the two quotes,I was told the car is diff which makes no sense because the car he used was worth more. He used incorrect values even tho full details on the recording clearly indicate me giving him proper info.The recording was looked at and was told the mess up was on the Miways side,however,as a customer I was refused the initial quote I received.I based the purchase of a vehicle by placing reliance on telephonic quote I got. As a customer I was denied the quote due to their own incompetence.Its not my fault if what I told him and what he did is not the same thing.Absolutely appauled.Time I moved my pol