CS
Claudia S

1 reviews | Active since Mar 2011

09 May 2017, 08:36

****** - Worst Insurance Company ever

<p>I have had nothing but problems since I put in a claim in January this year.</p> <p>The claim was finally approved. My car was finally "FIXED".</p> <p>When a Panel Beater messes up who should take responsibility?</p> <p>I have now several times complained to Miway that Alfa Trio didn't do a very good job.</p> <p>Nothing has been done about it.</p> <p>I took my car for a service a few weeks ago. Never mentioned to them that my car had been in an accident. The Panel beater managed to break my aircon and it thus lost its guarantee.</p> <p>I've phoned and have sent several emails. Even posted on FB and still no response. I just keep getting lies.</p> <p>It's funny how friendly and eager they are when during sales. But you become a piece of **** afterward.</p> <p>I hate MiWay. I'm canceling my insurance but they still need to sort out this mess.</p> <p>C814528</p>

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Replies (6)
MiWay Insurance
MiWay Insurance's reply09 May 2017, 08:57
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.


Best regards,
The MiWay Team

CS
Claudia S's update09 May 2017, 09:03
Reviewer Update

Wow I wish that was true. Because I've called. I've sent emails. I've posted on FB. And here I am still waiting.

MiWay Insurance
MiWay Insurance's reply16 May 2017, 15:29
Official

Claudia we’re so sorry to hear that you feel this way!

Sakhile has since been in touch to discuss your concerns, as well as the repair process. He’s explained what to expect moving forward, and we urge you to give him a call if you need anything else in the interim.


Kind regards,
The MiWay Team

CS
Claudia S's update19 May 2017, 08:45
Reviewer Update

Sakhile has done absolutely nothing.

I have followed up our conversation a few days later with an email. He still hasn't called or rep**** to that mail. So someone somewhere is smoking something thinking my "situation is being handled"

MiWay Insurance
MiWay Insurance's reply19 May 2017, 09:19
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 May 2017, 12:02
Official

Apologies for the let-down Claudia!

Nico has since been in touch to discuss your concerns in more detail, and explained what to expect moving forward. Nico will keep you in the loop, and we urge you to get in touch should you need anything else in the interim.


Kind regards,
The MiWay Team