Critical WeDrive Service Failed and life endangered

What I thought should be a straight forward arrangement, turned out to be a complication of note and such a dissapointing experience. I contacted Miway around 13.00 pm on Friday to arrange to be collected at around 05.30.

On our way from the staff function in Stellenbosch, I was contacted by Miway @ 16.57 and told by a lady that the next driver will only be available at 19.00 pm. I explained to the lady that I need to leave at 17.30 as arranged and that they need to make a plan to collect me at such time and she agreed.

I arrived in Woodstock from the staff function @ 15.20 and was awaiting the arrival of the driver. Situated at a "*****", crime ridden area, I waited and received a phone call from a gentleman at around 17.30 pm asking if anyone came to pick me up already and I said no. He advised that he will find out and contact me back. Not receiving any feedback from the gentleman and feeling very concerned about standing next to the railway station under the influence of alcohol, I was between a rock and a hard place as I did not want to become a victim of crime, but also not take a chance to drive under the influence.

After 40 minutes of waiting and not receiving any response, I had no choice but to leave as very suspicious individuals were passing my vehicle. Fortunately by the grace of God, I made it safely home. I am so dissapointed and full of anger at the same time as my life was in danger, but also the lives of others on the road. This could have been such a worse experience which could have been prevented completely. The communication failure as well as the failure to ensure that the client returns home safely, was highly failed upon. There were no vehicles in sight that came looking for my vehicle. There were no calls at all to determine if indeed a driver collected me.

This was a very important test that MiWay failed upon as it really speaks to how important the client is to them. Very incredibly dissapointed in a "supposed to be" safe provided service !!!!!!!!!