HM
Hendry M
1 reviews | Active since Oct 2019
22 Oct 2019, 19:07
Credit shortfall
Good day Kindly explain what is credit shortfall as i also work for a reputable insurance company and it seems my definition is different compared to what we know in the industry and plz advise as to how it takes 48 working hours for a call recording to be emailed to clients.
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Replies (2)
MiWay Insurance's replyOfficial
23 Oct 2019, 06:32Thanks for your query! Your message is with the right team and an agent will be in touch shortly to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply23 Oct 2019, 06:32
Official
Thanks for your query! Your message is with the right team and an agent will be in touch shortly to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
HM
Hendry M's updateReviewer Update
23 Oct 2019, 08:57What has come to be a rather difficult and very dissapointing claims experience from Miway. A rude advisorby the name of Tshepo Sekome who spoke to me as though he was making a personal withdrawal from his bank account to settle my claim. I am at awe not only was he rude and condescending but what utter nonsense being confident to tell me that i would have to wait an entire 6 days to get a call recording to confirm what they are now saying was explained at the inception of the policy. I recommended you I spoke highly about the brand and what I thought was a customer centric company whose values I remember speaking highly off in conversations and comparisons with not only my family but peers only to be dealt a load of nonsense when we finally need you for a claim. Such ******* such treatment give the calls I requested for and lets conclude this dispute stop telling **** and only making it convenient for your company to be thorough in your explanation of cover benefits now. I am not going to ask again and if you dont WANT to assist me then send me your general code of conduct procedure doc so I know who to speak to that has the time to address my dispute in a fashion and standard I initially expected I would have received. Utterly disgusting to say the least.
HM
Hendry M's update23 Oct 2019, 08:57
Reviewer Update
What has come to be a rather difficult and very dissapointing claims experience from Miway. A rude advisorby the name of Tshepo Sekome who spoke to me as though he was making a personal withdrawal from his bank account to settle my claim. I am at awe not only was he rude and condescending but what utter nonsense being confident to tell me that i would have to wait an entire 6 days to get a call recording to confirm what they are now saying was explained at the inception of the policy. I recommended you I spoke highly about the brand and what I thought was a customer centric company whose values I remember speaking highly off in conversations and comparisons with not only my family but peers only to be dealt a load of nonsense when we finally need you for a claim. Such ******* such treatment give the calls I requested for and lets conclude this dispute stop telling **** and only making it convenient for your company to be thorough in your explanation of cover benefits now. I am not going to ask again and if you dont WANT to assist me then send me your general code of conduct procedure doc so I know who to speak to that has the time to address my dispute in a fashion and standard I initially expected I would have received. Utterly disgusting to say the least.