rR
ramotloua R

1 reviews | Active since May 2016

26 May 2016, 13:22

Credit Enquiry on My ITC without my permission

<p>I sent an sms to 37902 instead of 37942 yesterday the 25th May 2016. I received a call within seconds and when I hear it was MiWay I told them it was a mistake I meant to send it to Dial Direct and the person understood and we ended the call. Today I received an sms saying there is an enquiry on my credit profile and when I checked it was MiWay. I didn't give any permission for this. I would like to know why this is happening and I will appreciate if the enquiry can be removed from my profile. </p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply25 Jun 2022, 09:04
Official
Thank you for taking time to share your feedback, this doesn’t sound right at all! We have escalated your query to the right team, who will look into what happened. We love winning when it comes to service and want to turn this around for you. 
 
Best regards,
 The MiWay Team