Credit check done on my name

On the 29/01/2015 i received an alert from TransUnion alerting me that a credit bureau enquiry was done on my name, i then went through to their site to find out who did the enquiry, i paid the amount the required me to pay before they can provide the information. they told me MiWay had done requested my credit record. i then called Miway to confirm if i did authorize the request, they all asked me irrelevant question. the first person i spoke to was Thandeka Makama in Claims dept, she transferred me to client services where i spoke to Themba Phakathi.i told my story the the guy whom understood and promised that to email the recording where i authorized this credit enquiry, i was promised the call will be email same day, till today nothing has been received. i called yesterday to follow up, i spoke to Ghia Mathe in client services who advised me that she can not assist me she will transfer me to the person who i previously dealt with and call advanced to Lona in Sales, Lona had no idea what i am talking about and i asked her to allow me to speak to her supervisor. the supervisor told me to speak to call centre, that is where i lost it as i was transferred from the call centre.