NB
Nomalungelo B

1 reviews | Active since Oct 2009

26 Feb 2018, 13:10

****py Miway

I called Miway to cancel the cover of my mom's car. this is after they increased her premium by 50% upon changing a status as regular driver to policyholder. which means she was covered anyway. I was on the phone with them for over 40min while they tried to make me and mom to rescind our decision. I spoke to Tebogo Tijing who besides being pushy, went ahead and called mom to try and sweet talk her to a new deal. this is after I clearly instructed for cancellation. At the end i was told i have a conditional 30 days waiting period before effecting my cover. at the end i took to 30 days for my sanity. they will never see a cent of my money going forward. this is after they refused fixing her car because she was late with her payment but within the allowable period to rectify her payments. the ethics of this organisation are shoacking.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Feb 2018, 13:23
Official

We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Mar 2018, 18:29
Official

We are sorry to hear that our service has left you feeling down and undervalued. We confirm that Innocentia has since been in touch to explain the cancellation procedures and we thank you for giving us another chance to make things right.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team