Could we have some service please?

On 22 January 2019 my husband requested a quote for vehicle and household insurance via MiWay's website. Even though his message clearly stated that he would prefer doing this via e-mail and that he cannot really spend time on the phone at work, a consultant phoned him 15 minutes later. Some required information was outstanding, and I submitted this to my husband, with the consultant having said that he would phone again later the same afternoon to obtain this information. He never phoned again. Another call centre agent phoned later the afternoon to check if a quote was received, and my husband advised him that he was still waiting for the consultant's promised call. Apart from annoying middle-of-the-night SMSs regarding life insurance, not a peep from MiWay, until yesterday when an SMS was sent advising us that we had declined their quote. Strange, as we never actually received a full quote. If this is the manner in which MiWay handles quotations, I shudder to think what would happen in the event of a claim. We will be moving our insurance from Santam, but definitely not affiliated MiWay.