Corporate Bully

One of my vehicles insured with them was ******. Submitted the claim with all supporting information which they required without fail. After their ************ to withdraw the claim failed the claim to be rejected without any explanation as to how they come to their conclusion. I eventually referred their arrogance to Ombudsman.

In addition to rejecting my claim they are continuing debiting my account for the vehicle they removed from my profile. They agree that they should not have debited my account with the premium for the May and June month but doesn't refund my money. Everyday there is a different story as to why my money has not been returned.

How difficult is it to return my money?

Should all issues be referred to Ombudsman in order for them to do the right thing.