Contract Changed without my knowledge

Yesterday 16th April I phoned your call centre to get a quote for a insurance for the house. Your lady in the call centre was forcing me at first to take the quote and said that she would put it for the 1st of June until I give Nedbank I no longer need their insurance. I told her not to do anything until I phone Miway myself she said she would phone me at 15.00pm to find out what the outcome was she never phoned. But `i never phoned Miway to accept the quote. To my shock now I see that my policy has been adjusted and the quote I asked for has been added on...When did I accept the quote, where is the recording that I have accepted this. And why was I not notified if changes are going to be made on my policy...MIWAY kindly let your staff know I have work and earn a salary and have a budget I live on just like every South African if you can't respect that I said no to the quote then you should not be doing quotes for customers..Kindly cancel what your staff member has done. And send me a apology from her for what she has done and a copy of my policy where it is back to where it was to its original state. Never had issues like this in my long standing relationship with MIWAY.<br> <br> <br>