PN
Potjo N

1 reviews | Active since Mar 2018

01 Mar 2018, 06:13

Contract cancelled, Account still debited. 'MIWAY'

I have had car insurance at old mutual 'Iwyze' and budget insurance. The insurances were good and very helpful. I changed to miway, and it has been the worst move ever. firstly they debit at the wrong date.

Then they are still debiting my account even after cancellation of the contract. I have done 3 debit order revearsals, and 4 phone calls to miway to rectify the problem. They have done nothing, but simply continue to debit my account. I am even seeking the legal route, because talking to them is not helping.

All in all, they are the are worst insurance company so far, I have changed to discovery and I think so far I have had the worst customer service from miway.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply01 Mar 2018, 08:08
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply16 Mar 2018, 10:28
Official

We understand your unhappiness and we unconditionally apologise for any inconvenience we have caused for not cancelling your policy the first time around. We confirm that Busi has been in touch to confirm the cancellation of your policy.

Please feel free to let us know if you need help with anything else

Kind regards,
The MiWay Team