Consultant remarks not appriciated

When a potential customer phones a company for a quote is up to the customer to decided if they want the quoted offer. I spend a hour on the phone yesterday to get a better quote for Miway as my current insurer increased my premium with R500. So I was impressed with the offer Miway gave me and when I phoned my current insurer they gave me a discount of R500. So the sure thing to do is to stay where I am as its not inconvenient for me go and take my cars for assessments and all the rest. So they lady from Miway accused me that I just use them to get a better quote which is not true. I phoned my current insurer and told then I want to cancel and then they offered me a better price. So do not accuse your customers of using them I spend I hour of my time to speak to a consultant as I was adamant to get a better quote. Your remarks is not appreciated.