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Abdullah D

1 reviews | Active since Jul 2011

21 Jul 2017, 20:30

Constant hassles with my cover

<p>I had a minor incident 2 months ago, basically I submitted a claim and my vehicle was written off. I added the vehicle back on my policy after it was repaired and I even went to pg glass and the fitment centre to verify that the alarm system is compatible. I now get messages stating that miway does not have my paperwork and i need to submit it for cover. i said fine i will resubmit it and 3 hours later i get another message stating that miway needs proof of my alarm system (ref # P ********** ). honestly how *********** can miway get, if you do not want to cover me just mention it straight out as i am sick and tired of chasing after you people for cover, this is really bad service. i have given all the proof of the inspection of my vehicle (which by the way is electronically submitted to you at pg glass) as well as the proof of the alarm system from the fitment centre, the form clearly states the system is miway approved - what more do you want??? Please review my policy and advise me straight out IN WRITING if I am covered or not as I am unhappy that i am paying monthly on time and getting told that I am not covered. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply22 Jul 2017, 09:12
Official

We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Aug 2017, 10:46
Official

Thanks for bringing this to our attention and please accept our sincere apology for any hassles we have caused you. Nokuthula has since been in touch to update your policy and we thank you for giving us another chance to make things right.

Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!

Kind regards,
The MiWay Team