Consent Letter / Beacons and billings delay

<p>*** So my husband and my cellphone were ****** on the 27 May 2017 I logged the claim on the 31 May 2017 my Dad is the contract owner of these devices he resides in Cape Town. He stopped the sims aswell as blocked the phones. I went to the police station got a case number I gave the insurance all the info they needed. I thought everything was in order.</p> <p>After phoneing numerous times the guys that deal with the claim could not give me any info saying my case has been handed over to an assesor I</p> <p>finally got hold of the assesor on the 8 June 2017 to find out what was going on. </p> <p>She then said I needed to fill out forms if I never called would she have ever contacted me????? I wonder</p> <p>She then sent me forms only on the 9th June 2017 to complete so with my Dad being a Cape Town resident it was a real mission to get all the forms signed and sorted. Insane mission. I had to send slips photos of the bag, photos of the phone boxes repair sips proof of payment.</p> <p>I eventually got all the forms back from my Dad that was a crazy wait on the 21 June 2017 sent them directlt to Miway I asked in the e-mail if the assesor could let me know if she had recieved my forms no feedback.</p> <p>Eventually on the 27 June 2017 I got hold of her to tell me the forms were incorrect.</p> <p>After all the calling the excuse was that her phone at work is broken and she cannot take calls.</p> <p>I fixed the forms up sent them back she then spoke to me on the phone and said vodacom is on the ball today so she should have feedback within the next 2 hours or by the end of the day this being the 27th no news by the end of the day no news on the 28th.</p> <p>I e-mailed her team leader on the 29th and then I got a response from her saying</p> <p>" I have not gotten the information from them as they advised and I did follow up.</p> <p> I will advise you once information is received"</p> <p>So here I am waiting patiently. still no phone :( :( :(</p> <p>(So 2 phones were ****** and Miway makes me feel as though I stole our phones)</p> <p>The forms to fill out are insane they want to investigate everything of mine. I already feel violated that my phone was ****** and the insurance that I pay every month religiously makes me feel the exact same way.</p> <p>I mean really</p> <p>#very patient Miway client</p> <p> </p> <p>.</p> <p> </p>