AM
Arthur M

1 reviews | Active since Apr 2009

12 Dec 2024, 09:37

Confusion

I have recently removed my broker from my policy and my payment amount hasnt gone down. Copied from the schedule "You have selected to deal with us through your broker and for the services rendered by the broker to you, your broker earns 12.5% commission for motor related risks and 20% commission for other risks on cover. This commission is included in your Total Premium." Clearly stated that i am paying that commission. Im not sure if they are trying to pull one over me or if my command of the English language is not good.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply12 Dec 2024, 10:01
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
AM
Arthur M's update12 Dec 2024, 10:47
Reviewer Update
Hi,

I was assist by Ofentse Tshukudu and I am a happy customer now. All my issues are sorted