TK
Tracy K

1 reviews | Active since Jul 2015

12 Oct 2022, 12:42

Confirmation Message *Business Name:* MiWay Insurance *Review:* They’re never available when u need them, only available when they need you (sales, retention) it took them months to update my document which was incorrectly marked, when u have a claim

Confirmation Message *Business Name:* MiWay Insurance *Review:* They’re never available when u need them, only available when they need you (sales, retention) it took them months to update my document which was incorrectly marked, when u have a claim they don’t update u, you have to contact them from time to time requesting for an update and speak to different consultant every time who doesn’t know what’s happening coz the previous consultant didn’t update, yho no guys, you really need to look after your clients, I don’t even wanna mention the panel beater I was once sent to, never driven in such a ***** place in my life…. Your customer service and availability is really bad. For the first time Atleast the retention lady offered a good customer service, not the actual insurance service

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Replies (1)
MiWay Insurance
MiWay Insurance's reply12 Oct 2022, 12:59
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention. We can assure you that it is never our intention to upset you in any way and that this is not the level of service that we aim to deliver. We have escalated your message to the right team, and someone will be in touch as soon as possible to provide you with proper feedback. In the interim, we’re so sorry for the upset and frustrations that have resulted from this.
 
Best regards,
The MiWay Team