AR
Alan R

1 reviews | Active since Nov 2013

18 Jan 2025, 06:10

********* conduct by MiWay Insurance

I was contacted by a MiWay representative, who tried to sell me car insurance. Before I accepted the policy, I communicated that I needed to contact my current insurance company, to see if they could match the quote. The MiWay salesperson seemed to think my current insurer would not be able to do this. To my alarm, within a few hours, I receive a DebiCheck SMS from Standard Bank on behalf of MiWay, even though I had not accepted the policy. I did not confirm the DebiCheck. The next morning I contact my current insurer. They match the MiWay quote. When I contact MiWay they tell me that I have a policy with them, (even though I had not accepted), and I need to cancel. They made cancellation as difficult as possible, referring me to one person after another. Eventually, after much inconvenience, I cancel, and get an e mail to that effect. However, I was shocked to receive, within a few hours, a "Registered Mandate" from Standard Bank, authorizing MiWay to deduct a hefty premium from my account, even though I had now cancelled a policy that I had never accepted in the first place. I experienced MiWay as ********* and unprofessional. I will never have anything to do with them again, nor will I recommend them to others, and I will warn others about them.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Jan 2025, 06:11
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team