Concerned about MiWay Insurance's approved panel beaters

🚨 Warning about MiWay Insurance & Triple S Panel Beater! 🚨

MiWay appointed Triple S Panel Beater to repair my vehicle, but the quality of their work has been absolutely shocking. Here are the issues I’m facing:

Loose tail lights, improperly mounted with incorrect and missing bolts. The bumper was mounted wet, causing visible peeling paint where the bolts were placed. The bumper wasn’t aligned and was mounted using wrong clips. Chassis damage wasn’t repaired; it was just covered up by the bumper. The tailgate was filled with body filler, which cracked in less than a day after receiving the vehicle. The tailgate doesn’t close properly, and there are paint marks under the tail lights. The damaged tailgate sealing seal was never replaced. When I complained to MiWay, the assessor defended the panel beater instead of addressing the problem and told me to go back to Triple S to fix their own mistakes! It was only after I contacted Suzuki South Africa that I was referred to another Suzuki-approved panel beater who confirmed all the poor repairs. I sent the new quotation to MiWay on 28 August 2024 to Khothatso (employed by MiWay), but more than a month has passed with NO response. 😡

To make matters worse, I tried to escalate the issue by requesting MiWay’s customer care email. I spoke with Adhir Bandhooa from the claims section, but he refused to give me the email!

This is not the kind of service you expect after paying for insurance. MiWay, you’ve failed me, and I hope this public post gets your attention. Claim Number: C***. Please see the following tiktok link https://vm.tiktok.com/ZMhr7jARD/ of the poor workmanship done by your panel beater.