LM
Letlhogonolo M

1 reviews | Active since May 2016

16 Feb 2025, 21:00

Concern Regarding Unresponsiveness from MiWay Consultants

I am uncertain whether MiWay has lost interest in business development, but my recent experience has been quite disappointing.

In January, I requested a consultant to contact me with a quote for adding my household contents and possibly my home building insurance. Unfortunately, I never received any follow-up. On January 30th, I reached out again via the WhatsApp line and engaged with Andile Hadebe, who assured me that he would call me. Today is February 16th, and I am still waiting for that call.

This lack of responsiveness raises concerns about how many potential clients and business opportunities may be lost due to such inefficiencies. I hope this matter is addressed to prevent similar experiences in the future.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Feb 2025, 06:16
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team