Concern

I am a long standing mi way client with 3 vehicles under their cover. It is all good and well that call centre agents are nice and attentive. I am of the view that they are reminded to be nice so as to entice us to remain with my way. My concern is a list of complaints by clients who have been rudely dealt with by Anton Botha and Pieter Janneke and subsequently have their claims declined. Is it My Way's policy to have nice call centre agents and rude assessors? What is the point of having an insurance cover when you are later labelled a ********* and all other unpalatable terms? I am seriously considering cancelling cover with Mi Way.