LR
Livashni R

1 reviews | Active since Jan 2014

25 Mar 2016, 08:46

Con Artists

I signed up with Miway insurance on 9 March 2016 with Ashley from the Sales Department. She promised me a premium of R864, which is the reason why I signed up with her. She also advised that the joining fee will be waivered from the pro rata and the monthly premium amount, hence the amount of R864. When i received the copy of the policy an amount of R1052 was reflected. I have been querying this amount from the 9th and I have received no feedback. I spoke to Magdalene who advised that she will listen to the recorded conversation and get back to me. I still have received no feedback and my account has been debited for R1052. When Miway wanted my business they called me continuously until I signed up. Now when I have a query then nobody wants to assist. I want the relevant personnel to listen to the recordings between myself and Ashley and I want a reimbur*****t. Miway is a con artist of a company and I wouldn't advise anybody else to join as they will rip you off.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Apr 2016, 16:08
Official
Hello Lee-zn,

We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.

Magdeline has since been in touch to assist and to explain the options available to you about the reimbur*****t of the joining fee collected. Please don't hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team

Best regards,