Compliment: Tebogo Pitjeng

Dear all

This note serves to highlight a bad day of service at Miway between 4-5 March 2020 and Tebogo Pitjeng had come to my aid after being let down by 2-3 staff members at the call center.

It is with no exeggeration that i was on the line for more that an hour. This is did, having faith that he would deliver. He literally , went to claims to have this issue resolve the issue whilst i held and continuoulsy came back to update so that i was not hold for long- Brilliant Call Center expertise!

More specifically, I had been given the run around on a quotation because of being higher as the one vehicle was still on the policy and this is because there a was a pending claim and none of them could identify this but he did.

In addition, to this I was quite impressed with his great customer interaction s****s. His engaging conversation was a highlight and this become blatantly clear when i realised that the expertise in relation to process and product knowledge amongst all staff are not aligned.

Thanks and kind regards,

Ranvir Mahadew