Compliment for ***

Compliment for Cidelia Her email adress ***

1st of all allow me to say that - this might come as a shock, in terms of' why would an ex customer want to send a compliment for a case that was closed and completed so long ago ( year 2021 to be exact ), esp. after we had decided to move our business somewhere else after the specific incident was closed off. ( reason for the move was that we had a better rate somewhere else and MiWay could not match that )

Well reason for my email is because even though the process was not seamless and rather disappointing at some point and dragged unnecessary so, I don't want to take away from the exceptional service 👌🏾 that I received from a very customer centric, knowledgeable and service professional I received from a lady named Cidelia, I made a promise to myself that even

1st of all allow me to say that - this might come as a shock, in terms of' why would an ex customer want to send a compliment for a case that was closed and completed so long ago ( year 2021 to be exact ), esp. after we had decided to move our business somewhere else after the specific incident was closed off. ( reason for the move was that we had a better rate somewhere else and MiWay could not match that )

Well reason for my email is because even though the process was not seamless and rather disappointing at some point and dragged unnecessary so, I don't want to take away from the exceptional service 👌🏾 that I received from a very customer centric, knowledgeable and service professional I received from a lady named Cidelia, I made a promise to myself that even through my busy schedule' 1 day no matter how long it might take me, I was going to pen this down and send it through, hoping that she will still be employed by MiWay then still. ☺️

This lady went beyond and above her call of duty, I am in a Retail and Service industry and Customer Centricity is key in all aspects when 1 has a customer base, and wants to remain the best and competitive. Everytime I see a MiWay advert, logo or anything associated with in any manner, I remember the service and the smile Cidelia put on my face after having spoken to a number of associates in your company and I was not happy with the service I was receiving at all through all other engagemens, I was livid and at my wits end to take the matter further and do whatever it takes to fight as I felt the process was unjust, I remember having to fly up to Gauteng as that is where the accident happend and where my Dad resides and I am based in Cape Town cause he was stressing as he was not receiving help, he is elderly and this was causing him some health issues from the stress and thought of his claim not being handled properly, however Cidelia came through and this lady did magic, no words can explain how talented and passionate this lady is in her job, I was really blown away and she truly deserves to know this, to simply inspire her and also encourage her to continue being excellent, and outstanding as clearly what she does and the value she puts in goes a long way, not only for us as customers that interact with her, but for MiWay's reputational risk at large.

I want you to please take a moment to celebrate her, let her know what an asset she is to this company, and if she is not appreciated you make sure she gets the appreciation she deserves rightfully so.

May she grow and achieve the most, my best wishes from a customer that had power of attorney on her Dad's car insurance policy. Words can never ever explain the gratitude in my heart!

If you require my father's policy details to understand the case and where this complement is coming from, please feel free to reach out and I will happily provide the details.

Thanking you

Goodie