Completely unsatisfied with claim

I have reported a claim related incident on the 19 March 2016 and spoke to several claims assistants who I have contacted (due to no feedback from anyone of the previous assistants). I had been informed that the process will take 7 to 14 working days for me to be paid out to repair the vehicle. It has now been 27 working days since my claim and I keep on calling back to receive feedback for the claim that I have put through. Each time I call (got to mention that I wait through a long line of annoying songs and hold on for minutes on end before my call is taken) I deal with a different claims assistants who give me different feedback each time and they do not follow up on the status of my claim. I have called them again today (03/05/2016) an I still await the outcome of the issue, in the mean time I continue to pay their premiums, without a vehicle. in that time the vehicle is standing and other mechanical damages may occur, I am extremely dissatisfied with this service. it is pathetic and unprofessional.