Completely *****ed by Miway

I am extremely disappointed with how miway handled our claim. We have a home contents cover with them, my husband is the policyholder. A few Sundays ago we were at home watching TV and it started raining. Lighting struck and the TV went off. When we switched on back on, the screen was damaged. We put in a claim because it was evident the damaged was caused by the lighting. But because we have had the TV since 2011, miway saw that as an easy excuse to reject our claim. They rejected our claim saying the damage was due to wear and tear. Wear and tear is when your item get old over time and just stops working on its own. This is not what happened here, an accident happened, the lighting, then the TV got damaged. That is not an exclusion???

It's unfair that when they sold us the cover and were taking our premiums every month for all the years we have been insured with them they never asked about the age of our furniture. When they were making money of us, that was all irrelevant. Now that they have to keep the promise they made to us, they find excuses.

To make it worse, our TV has been with their assessors now for more than 2 weeks and this is long after they issued us with the rejection letter but miway doesn't even care to help us get the TV back. What are you still doing with our TV for this long after you have already made the decision not to honour your obligation? These guys are a bunch of ****** and totally miss the concept of insurance.