Complete Dissatisfaction

Good afternoon

The reason for my email is my concern with Miway regarding the way they are handling my accident.

It seems like Miway is trying to find a fault regarding our claim by continuously asking questions regarding alcohol.

Firstly, we are recovering from a traumatic experience, which was a hit and run, which means it is not our fault. However, the questions the assesor is asking are concerning. The vehicle that hit on to us shot a RED ROBOT. SAPS were on scene, they assisted, and we even went and made a report the same night. If alcohol was involved, wouldn't SAPS run a blood test?

You'll are busy asking for bank statements and insensitive questions, which are hurtful and leaving me with a distasteful feeling of how MIWAY operates.

I've been with MIWAY for many years from my previous car to now. I've had insurance for years, and I've never had an accident or claimed until now. Im a reputable individual who had my kids in the vehicle. Right now, the way MIWAY is behaving as if we, the victims, are the accused. No care, no assistance, no desire to make me a happy client after my ordeal.

It seems, ever since ive sent a letter regarding my claim to MIWAY, you guys are trying to make a fault on my side which is quite disturbing on MIWAYS conduct and reputation as an insurance company.

P.s Im still awaiting feedback on whether my letter was received by MIWAY management.

Thank you

Regards

Jarad D Naicker ‪***‬ ‪***‬