Complete dismay!

I am grossly disappointed at MiWay. I have been with them for 11 years and the service has been alright up until the 6th April 2025, when I was involved in a car accident. My car was not driveable, but it was towed after 48 hours, with no valid explanation. It was towed after we persuaded them. Secondly, they have not provided us with a claim number, 3 days later. The car is parked at a repair centre. The nonchalant attitude that I have received at MiWay is nothing short of incompetence and complete disregard for myself as a client. I am most definitely going to pull out as a client after this ordeal. I am sorely aggrieved.