Complete Disaster in Customer Service and Zero Care for Customers

Here we go again, after a long battle with this insurance to authorise my claim, exactly seven days of verbal abuse it’s finally get authorised. Now their In house panel beaters finalised paperwork yesterday and i went there and made a R6400 payment for excess and i still have to pay R3000 more for second excess as per the policy. One of the major problems i have with this insurance now is that this in house panel beater only ordered parts yesterday and im told it normally takes five to seven working days before they even start fixing the car which might take a minimum of five working days. Now the insurance is refusing to extend the Courtesy car period from 10 days to cover the entire claim process. Im currently left with a day off courtesy car and i don’t know what im going to do after that, this frustrates me because i believe its not my fault.