Complaint of service not received

Complaint of service not received On Sunday 2/4/2023 I called the miway emergency line. I spoke to call center & whatsapp Not 1 of the call agents could assist me in any way. Please find conversation on whatsapp. I was stranded with a 2 yr old & a 6 yr old in the car. My call was not logged. I had to keep sending the same information. I was told that I already used 2 off my callouts please check that those 2 callouts where not used this year it was last year. I was finally informed by Thabang that I would need to call a tow truck pay for it and send my invoice in as I only had 1800 left. No one tried to give me a mechanic. I had to do everything on my own. I requested an email to complain and was put through to the team leader Richard @ 14:27. I was called again at 19:26.This is unacceptable, inappropriate & terrible service. I am paying for an insurance who’s call center agents have no idea how to assist. Today

I receive renewed policy with higher premiums. No its not acceptable