MM
MRK M

1 reviews | Active since Sept 2021

06 Sept 2021, 21:23

Complaint - insurance

My car was in an accident on 04/09/2021 and according to Miway was to be towed to Maverick Panel beaters. The car did not reach Maverick and was towed to another yard. My car could not be found and I was given the run around of 4 different addresses. I eventually found the car by phoning the towing company Miway arranged.

Today 06/09/2021 - My claim according to Miway my car is considered uneconomical to repair yest it starts and was driven on to the flat bed truck. only the 2 doors fender were sc****d and my left back wheel damage beyond repair. that does not constitute the car undriveable.

You are going to sell my car to make a profit because I am sure Miway knows it is very repairable and could sell it very quickly. I want my car fixed and NOT written off. If you cannot fix it, give my car back and I will continue to pay the bank as normal and fix it myself. I refuse to be taken for a ride because it is easier for you to write off a car and recover costs then to fix my car.

Please call me

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply07 Sept 2021, 08:54
Official
We’re incredibly sorry to hear about your upsetting experience and we’d like to assure you that this is not the MiWay way. Your message has been escalated to the right team and someone will be in touch soonest to see how we can sort this out. 
Best regards,
The MiWay Team
 
MM
MRK M's update10 Sept 2021, 07:05
Reviewer Update
I am waiting for Kefiloe to call me, the fact that you acknowledge a complaint then refer it and no updates are provided unless I logged a complaint is ridiculous. The only person that has provided me with some context is Divan
MM
MRK M's update13 Sept 2021, 10:18
Reviewer Update
Car still has not been moved to my Panel beater