Complaint

Good Day to whom it may Concern,

Case Number : ***

Claim Handled By ***

I logged a claim on the 28/08/20 regarding an accident that encountered in JHB , Called in spoke to Sihle she advised that i should log this claim to my way app in order for me to get a discount for my access.

I did that i was then told i should take my car to the nearest Panel-beater center for assessment on the 31/08/20 I did that i then waited till the 3rd without receiving any calls i kept on calling and i was told that it takes 2 to 3 days for the claim to be finalized Vuyo would Buzz not call me then i will have to call back with my own airtime, i received a call again from Vuyo requesting No Claim Bonus letter from my other insurances I asked him why because to me that work should be done when they take on a new lead for a client he then told me that they just want to confirm if i don't have another car insurance i was like wow you should have done that way before to my surprise Vuyo was lying they were pulling a recording when i was taking up the insurance with them.

I was told i didn't disclose that i had a claim last year June but i managed to disclose others. Good enough i don't understand how Mi Way works when we take out insurances with other insurance companies that i won't mentioned they remind you with all the claims you had all you have to do is to answer yes or no i would not be penalized for something that i don't have control over and the reason I don't remember that claim is because i suffer from Depression and Bipolar now we have to disclose our medical conditions to Mi way because they don't want to pay when they call you to take out the insurance they don't tell us in hand all they say is that should you remember other things call us an let us know we will update i don't remember being told that if you are forgetful you won't get paid for your claims and i will not remember each and every incident that happened in my life because of my medical conditions.

I will not allow to be treated like a fool by MiWay because you don't want to pay i was Promised that this will be escalated to a manager and i am still waiting i was with another insurance company that had everything in had i was asked about every claims and i could answer not me telling them they where telling me about all my claims my Job was to say yes or no so what is this and you told me to choose you because you have partnered ship with Wesbank and you are the best in the world is this called being the best in the world when you want people's mind to be like computers remember everything whenever you need details you go to the saved items I am human i am not a memory card and i suffer from medical conditions like every other person.

can you please assist as this is rather urgent if i was involved in a Major accident Wesbank should also know that you accepting people to be memory cards and at the end you selling this insurance with their name.

Regards Zanele