1 reviews | Active since Apr 2017
COMPLAINT- EARLY DEBIT
I joined Miway insurance on the 16th of February 2018, on the 20th February 2018 a pro-rata fee of R873 was deducted from account . Then you decide to go and debit your march [premium on the 23rd of February 2018 after i had asked that the first premium for March should be deducted on the 1st of March 2018.
I then disputed this item with my bank because 1. you have no authority to debit my account twice in one month. 2. you have no authority to debit my account before the agreed date of the 1st of every month now you have sent me a message saying i have no cover for 1 march 2018 till end March 2018 on the 27th of February 2018??????????????????????
Its not even the first of the month yet, i have not even gotten paid yet.... how do you then decide that i do not have cover when you have not kept the agreement of receiving your poayment on the agreed date?
i dont have money sitting in my account for you to debit your premium as an when you feel like it... its unconstitutional and you are in breech of your contract.
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
We are sorry to hear that our service has left you feeling let down and undervalued - we assure you that we didn’t mean to upset you! We can confirm that Lungile spoke to you and has advised that they removed you from Naedo. Thank you for giving us another chance to make things right.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,
We are sorry to hear that our service has left you feeling let down and undervalued - we assure you that we didn’t mean to upset you! We can confirm that Lungile spoke to you and has advised that they removed you from Naedo. Thank you for giving us another chance to make things right.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,
