Complaint

Lodge a claim on 2021-01-02 for my damaged vehicle as per claim number :C***.and on 2021-01-15 received an email from MiWay information me that the car is a write off and they will be processing the claim on 2021-01-18 I emailed them the documents which they requested from me on the 20 Jan I received a call from one of MiWay explaining to me the procedure regarding my claim as they have received the settlement letter... I have been doing follow up with the person in charge of my claim and I get no response from him.. Everytime I call in they tell me that they will refer the matter to claims and I will be contacted shortly even today no one has contacted me and it’s almost a month since I lodged a claim... I even called the finance and they confirmed that they have sent a new settlement letter to the person dealing with my claim and they haven’t received any payment from MiWay...No one is advising me on the turnaround for the claim to be processed..