Complaint: Bad Service

This is my 2nd complaint in 6 weeks. After my last complaint on Hellopeter, I had a call from Miway apologizing for the delay in replying, which I accepted. I had to obtain 2 quotes as I disputed the cost on a small scratches and dent repair claim. Two quotes were sent to Miway on 27 May 2021 and in the mail, I requested the consultant to acknowledge receipt of the email. On 2 June 2021, I still had no response from her and sent a follow up email. To date, I have had no response from her. I suppose, once I get a call, another apology will be given, with no excuse. This is unacceptable and unprofessional. I think Miway's communication skills/services are appalling.