Complaint

C*** It is two weeks today and I am still not sorted. I complained on the 8th and the very same person I complained about was the one who called me the following day. I did not want to speak to Tshwarelo and asked that his manager call me. The team manager called me a few hours later to acknowledge my complaint and told me that my claim is authorised and I will be getting a voucher and Ram will call me. That was on Thursday 12pm, today is monday at 7pm and I still have not gotten a call and I am still without a phone 2 weeks later since I logged my claim, you guys are really taking me for a fool now. What disgusts me the most is that when the manager called me, he told me That Tshwarelo was new and inexperienced which I could tell and I don’t have an issue with that, but why was he the 1st who called me after I complained on social media about him. How does the insurance then trust him to handle a complaint especially about him. I honestly fed with the way I have been treated on this claim. ======= I called in and spoke to Phumzile and I am told that my claim has not been authorised. So what has the purpose of the manager calling me last week when he did not even authorise the claim