DS
Dominique S

1 reviews | Active since Aug 2021

05 Aug 2021, 17:37

Complaint

I would just like to say that i got the absolute atrocious service from miway. I spoke to a tsego and he put the phone down in my ear multiple times and i got disrespected they refuse to fix my car and they dont want to pay out and then all of a sudden my policy was cancelled. I got no feed back as to why they cancelled it and everytime i want to speak to a manager i either get told their in a meeting or i get put on hold for 10 minutes then the line drops. I have been trying to sort out my claim for the past month and no one emails me or calls me. But once a week i get an sms stating that they tried to call me. But they havent. Im really not happy with the service i got

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Replies (1)
MiWay Insurance
MiWay Insurance's reply06 Aug 2021, 09:48
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team